Covid-19 Visitor FAQs
1. Is it safe to reopen?
Yes. The opening is in line with the latest Government guidance. We are looking forward to
welcoming visitors back to Bransby and the health and safety of our visitors, equines and
staff is our priority. We will reopen with a limited capacity in areas, in addition to a range of
new hygiene and safety measures which visitors will see throughout the site. We will
continue to look at these measures on a daily basis.
2. What new measures do I take before I visit and what has changed at the site?
We will provide an extensive range of safety measures, designed to ensure a happy, safe and
healthy experience for all visitors and staff.
• If you are experiencing any symptoms of Covid-19 please follow Government advice
and don’t visit until it’s safe to do so.
• Check our website for the latest information before you set off to visit us.
• Be aware that some parts of the site have been restricted and some facilities may be
• Petting of equines and other visitor’s dogs is strictly prohibited as per Government
guidelines on Covid-19 transmission. Keep a safe distance from other visitors,
employees and equines.
• Be prepared to make contactless card payments for purchases.
• You may see employees wearing Personal Protective Equipment.
• Floor and wall markings will guide you on social distancing.
• You’ll be asked to regularly use hygiene stations / hand sanitiser dispensers on the
site. Stringent cleaning measures will be in place.
We would like to reassure everyone that we are taking the necessary measures to provide a
safe and hygienic environment. The health and safety of our visitors, equines and employees
is an absolute priority and we will always act to safeguard wellbeing wherever possible.
3. Do I need to pre-book to come?
No. Visitors are not required to book tickets or a table in the Cafe. We have been careful to create a designated, floor marked queuing system implemented to ensure visitors keep a safe distance and enable the queue to flow efficiently for both the Visitor Centre and Cafe. Our courtyard picnic tables can be used for takeaway and we are also offering limited indoor and undercover outdoor seating with table service. Initially, please visit the courtyard kiosk and let us know where you would prefer to sit. During busy periods, we may ask that you limit your time at a table to an hour and a half.
4. Where on site are you at reduced visitor capacity?
Within the shops and the Café, we operate a queueing system due to restricted capacity – outside we are not restricting capacity but will continue to ask visitors to remain at a safe distance – especially when passing on the walkways.
5. Are you giving temperature checks to visitors?
No. In line with other sites such as zoos, we have set up ways of working that mean that
contact between visitors and employees is kept to a minimum, so as per Government
guidance, no temperature checks are required at this stage.
6. Can we do contactless payments?
Yes. To protect our visitors, our limit remains at £30.
7. Are you still taking cash?
Yes. If handling cash staff are required to immediately wash their hands after touching.
8. Can we now tap and donate?
Yes. You can tap and donate through the tills in our gift shop and café.
9. Can I eat at the site?
Yes. Our cafe is offering hot drinks and a limited menu. Visitors will be asked to queue outside and enter the cafe as ‘one in one out’ to place your takeaway order. You can also bring your own picnic and use one of two allocated picnic areas. Remember to bring a rug as seating will be limited.
10. Will there be Perspex ‘hygiene screens’?
Yes. They will be in place at the gift and donated goods shops and café.
11. Will there be car parking restrictions?
No. Our free parking will remain the same. Please observe social distancing when leaving
your car and joining the queue to enter (if there is one).
12. Are you open for rug and tack donations?
Yes. Please take all donations to the Visitor Centre. If you have a large donation, please
notify a member of our team on arrival as we have a designed zone for these.
13. Are you open for donations of good quality Bric-a-Brac and country wear?
Yes – please take donations to the Visitor Centre. If you have a large donation, please notify a member of our team on arrival as we have a designated zone for these.
14. Must visitors wear face masks / coverings?
As required by law, as of 24 July 2020 we kindly ask that all* visitors wear a face covering
when coming to the Bransby Horses site as well as maintaining the two-metre social
distancing rule. This is to protect you and those around you. You will be required to wear the face covering
on entry to our Visitor Centre, with the *exception of children under the age of 11, those who
may find it difficult to breathe whilst wearing one or individuals who may struggle to wear
them correctly. If you forget your face mask, you can buy one for a suggested donation of
50p at our main entrance, just ask our friendly welcome team at the door.
Face coverings do not replace social distancing. If you have symptoms of COVID-19 (cough,
and/or high temperature, and/or loss of, or change in, your normal sense of smell or taste –
anosmia), you and your household must isolate at home: wearing a face covering does not
15. Are there sufficient hand washing / sanitising areas?
Yes. However, we encourage visitors to bring their own hand sanitising products if they’d
like to. Hand sanitising stations are located at all building entry points. There are toilets
located at the Visitor Centre and on the walkways. There are also two large sink washing
facilities based outside; one in the food courtyard and the other at the start of the walkways.
16. If you have a suspected case of COVID-19 on your site, will you then close?
As ever, we will co-operate with our local health authority and act immediately upon their
advice. We have plans in place in the event that an employee becomes ill, regarding sending
them immediately home, encouraging them to follow Government guidance on tracking
where they’d been and who they’d come into contact with, and instigating a deep clean of potentially
affected areas. We will continue to monitor the situation closely, taking all necessary
17. Are you using the Track and Trace system?
Yes. Following government guidance – track and trace is in place.
• At least one member of every party of visitors (up to 6 people) must provide their
name and contact details on entry.
• Records of visitors will be kept on file for 21 days and data will be sent to NHS Test
and Trace if requested (in line with GDPR).
18. Who do I contact if I have further questions?
You can call us on 01427 788 464 (lines are open Monday to Friday, 10am – 3pm).