Covid-19 Visitor FAQs
1. Is it safe to reopen?
Yes. The opening is in line with the latest Government guidance. We have a range of new hygiene and safety measures in place which visitors will see throughout the site including increased cleaning and sanitising and hand wash facilities for visitors. Face coverings are required indoors following the latest government update (30th November 2021) and social distancing remains in place. We will continue to look at these measures on a daily basis.
2. What new measures do I take before I visit and what has changed at the site?
We will provide an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all visitors and staff.
• If you are experiencing any symptoms of COVID-19 please follow government advice
and don’t visit until it’s safe to do so.
• Check our website for the latest information before you set off to visit us.
• Be aware that some parts of the site have been restricted and some facilities may be suspended.
• Keep a safe distance from other visitors and employees.
• Be prepared to make contactless card payments for purchases.
• You will see employees continue to sanitise key touch points and wear Personal Protective Equipment.
• Floor and wall markings will guide you on social distancing.
• Visitors are encouraged to use hygiene stations / hand sanitiser dispensers on the site. Stringent cleaning measures will be in place.
We would like to reassure everyone that we are taking the necessary measures to provide a safe and hygienic environment. The health and safety of our visitors, equines and employees is an absolute priority and we will always act to safeguard wellbeing wherever possible.
3. Do I need to pre-book to come?
No. Visitors are not required to book tickets or a table in the Cafe. We have been careful to create a designated, floor marked queuing system implemented to ensure visitors keep a safe distance and enable the queue to flow efficiently for both the Visitor Centre and Cafe. All orders are processed through the kiosk in the courtyard, preventing queues inside where it may be difficult to safely social distance from other visitors.
4. Where on site are you at reduced visitor capacity?
The maximum room capacities in the Gift Shop, Donated Goods Shop and Cafe have been removed. In the unlikely event that there are too many people inside these areas, you may be asked to wait while some visitors disperse. We will continue to ask visitors to remain at a safe distance – especially when passing on the walkways.
5. Are you giving temperature checks to visitors?
No. In line with other sites such as zoos, we have set up ways of working that mean that contact between visitors and employees is kept to a minimum, so as per government guidance, no temperature checks are required at this stage.
6. Can we do contactless payments?
Yes. To protect our visitors, our limit remains at £30.
7. Are you still taking cash?
Yes. If handling cash staff are required to immediately wash or sanitise their hands after touching cash. There will always be a hand sanitiser at the till points for visitors.
8. Can we now tap and donate?
Yes. You can tap and donate through the tills in our gift shop and café.
9. Can I eat at the site?
Yes. To order food, please go to the kiosk in the courtyard to the rear of the gift shop to order takeaway, wait to be seated inside or to utilise the outdoor under cover area. You can also bring your own picnic and use one of two allocated picnic areas. Remember to bring a rug as seating will be limited.
10. Will there be Perspex ‘hygiene screens’?
Yes. They will be in place at the Gift and Donated Goods Shops and Café.
11. Will there be car parking restrictions?
No. Our free parking will remain the same. Please observe social distancing when leaving your car and joining the queue to enter (if there is one).
12. Are you open for rug and tack donations?
Yes. Please take all donations to the Visitor Centre. If you have a large donation, please notify a member of our team on arrival as we have a designed zone for these.
13. Are you open for donations of good quality Bric-a-Brac and country wear?
Yes – please take donations to the Visitor Centre. If you have a large donation, please notify a member of our team on arrival as we have a designated zone for these.
14. Must visitors wear face masks / coverings?
Yes. Following the latest government guidance on 30th November, face coverings are required by law in retail spaces and public transport. We do require our visitors to wear them inside our Visitor Centre, as well as maintaining the two-metre social distancing rule. This is to protect you and those around you. If you forget your face mask, you can buy one for a suggested donation of 50p at our main entrance – just ask our friendly welcome team at the door.
15. Are there sufficient hand washing / sanitising areas?
Yes. However, we encourage visitors to bring their own hand sanitising products if they’d like to. Hand sanitising stations are located at all building entry points. There are toilets located at the Visitor Centre and on the walkways. There are also two large sink washing facilities based outside; one in the food courtyard and the other at the start of the walkways.
16. If you have a suspected case of COVID-19 on your site, will you then close?
As ever, we will co-operate with our local health authority and act immediately upon their advice. We have plans in place in the event that an employee becomes ill, regarding sending them immediately home, encouraging them to follow government guidance on tracking
where they’d been and who they’d come into contact with, and instigating a deep clean of potentially affected areas. We will continue to monitor the situation closely, taking all necessary precautions.
17. Are you using the Track and Trace system?
Yes. This is voluntary and has been retained for the peace of mind of our visitors.
18. Who do I contact if I have further questions?
You can call us on 01427 788 464 (lines are open Monday to Friday, 10am – 3pm).[/vc_column_text][/vc_column][/vc_row]
Our Risk Assessment can be viewed here.