Privacy and Cookie Policy

Privacy Policy
Any information gathered from you while on our website is only used to improve our service to you.

The information will be used to process your order efficiently, make your shopping experience as quick and as simple as possible and to inform you of any offer that we think may be of interest to you. The information will not be passed to any third parties and can only be accessed by authorised Charity employees.

We comply with the Data Protection Act (1998) and keep your information safe on systems protected with the latest technology.


The Bransby Horses website uses some unobtrusive cookies to store information on your computer. Some cookies on the Bransby Home of Rest for horses website are essential, and the site won’t work as expected without them These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links, such as the online shop.

We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you’re not happy with this, you are able to disable cookies in your browser, by doing this you will not be able to access certain areas of the website.

What are Cookies:

‘Cookies’ are small text files that are stored on your computer or mobile phone and are placed there by your browser (e.g. Internet Explorer or Safari). Websites are able to use these files to store things such as personalisation details or user preferences. They act as a “memory” for the website.

Anonymous analytics cookies: Every time a user visits our website, web analytics software provided by Google generates an anonymous analytics cookie. These cookies can tell us whether or not you’ve visited the site before.This allows us to track how many individual unique users we have, and how often they visit the site. These cookies cannot be used to identify individuals; they are used for statistical purposes only. This allows us, for example, to tell which pages are the most visited at any one time. for more information on google analytics cookies Click below

Cookies are also used within the web shop, these cookies enable google to take details needed for proceesing and delivering orders.for more information click

Under 16 Users
If you are under the age of 16, please ensure you obtain your parent or guardians permission before submitting any information to this website.

Users are permitted unless otherwise expressly stated to copy and distribute Bransby r Horses work (which includes all images and text) provided credit is given to Bransby Horses and a link given to our website.

This website may contain links to third party websites.  Access to any linked website is at your own risk and Bransby Horses is not responsible for the accuracy, availability or reliability of any information, goods, data, opinions, advice or statements made available on these websites. These links are provided merely as a convenience and the inclusion of such links does not imply an endorsement or recommendation.
Online Shop
UK goods incur our standard delivery charge of £3 (£8 Europe / £15 Rest of the world).

Subject to stock, your order will be despatched within two working days of it being received and will be delivered to you by 2nd class Royal Mail.

When placing an order online, you will be passed to our payment service provider who uses the latest encryption technology (SSL) to ensure that the transaction is protected as it is sent over the internet. When you connect to our payment provider this can be confirmed when you see a padlock icon (depending on your browser) in the bottom right hand corner of the page or next to the address bar.   Your card details are not held by Bransby Horses.

Should you wish to return an item please contact our Supporter Services team on 01427 788464 who will arrange this for you.

Customer Rights Act 2015

The main parts of the Consumer Rights Act 2015 came into force on 1st October 2015.

The Consumer Rights Act replaces a number of laws with regard to business-to-consumer transactions, including the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982.

A copy of the summery can be found by clicking the link below. Items purchased from our online shop come under the section’Goods ordered at home’ and items purchased from our Visitor Centre gift shop come under the section’ Goods bought in a shop’

Consumer Rights Act 2015 Summery

Contacting Us
If you would like to contact us about an order that you have placed on our website or for any other information relating to the Charity or Trading company, please call our Supporter Services  team on 01427 788464 or email