Bransby Horses is delighted to announce that we achieved a huge 95 per cent in our recent Visit England assessment – with 100 per cent awarded specifically for the Visitor Centre and customer service, the on-site retail experience and pre-visit online information.
Special mentions were given to the accessibility awareness work, installation of signage depicting the charity’s history and our horse welfare visitor trail.
On the back of this assessment, we have been nominated for the prestigious Visit England Gold award, plus Best Welcome, Hidden Gem, Quality Food and Drink and Best Told Story accolades.
It is the first year Bransby Horses has been put forward for all of the accolades Visit England awards, which is a big achievement.
One of the Visit England assessors said: “Visitors are greeted by friendly staff who exude genuine warmth and passion for their work. The arrival experience at Bransby Horses leaves a lasting impression of friendliness and dedication to the welfare of the equines.
“The commitment to animal welfare is evident in the meticulous care provided to the animals throughout the sanctuary, which ensures their physical and emotional well-being. The facilities looked well-maintained, with spacious paddocks and clean, comfortable stables.
“Bransby Horses is a shining example of compassionate animal care and a must-visit destination for anyone who loves animals, nature and walking.”
We take great care in providing an excellent visitor experience which aims to improve people’s understanding of the importance of equine welfare.
Our Visitor and Commercial Operations Manager, Holly Hart said: “A big thanks and congratulations to all involved, it’s such a big team effort across the charity. A special well done for the Catering and Engagement Teams, we are very proud of you all.”
The Visit England Awards for Excellence celebrate the nation’s leading tourism and visitor-focused businesses – from small bed and breakfasts to large attractions and business events venues.
The winners will be announced later in the year.
