External Welfare Administrator
Application close date:October 18, 2018
Interviews to be held:October 22, 2018
We are currently looking for a self-motivated administrator to join our hardworking External Welfare Team. The successful candidate will be the first point of contact for welfare queries and concerns, prioritising their referral to the most appropriate member of the team. The post holder will also be responsible for the administration associated with new intakes and accurate record keeping on the Charity’s secure database. The ideal candidate will have previous administrative experience, a strong knowledge of horse care and welfare as well as good organisation and communication skills.
- The External Welfare Team
- The Public/Supporters
- A.R.C. Team Leader
- Welfare Coordinators
- Rehoming Co-ordinator
- Rehoming Officers
- External agencies and contractors.
Working Hours: 37.5, Monday to Friday
Annual Salary / Pay Per hour: National Minimum Wage plus a Staff Benefits Package
Main Purpose of the Job:
|The main purpose of this role is to ensure excellent record keeping in the External Welfare department and answering calls to the Welfare Line and electronic communications ensuring that accurate details are recorded, information is directed to the appropriate person and that the information is acted upon in a timely manner as set out in the charity’s policies and procedures.
This is a role which requires professionalism and discretion at all times due to sensitive and confidential nature of the information handled by the External Welfare team and requires that the successful candidate has a strong knowledge of horse care and welfare.
This is not an exhaustive list of all of the duties that may need to be undertaken. It may be necessary to undertake other duties in order to fulfil the objectives of the charity.
- A high level of general education
- Previous administrative experience
- Knowledge of equine conditions and ailments
- An up to date knowledge of equine welfare practices and policies
- Previous experience of working within the equine welfare sector, third sector or in an equine veterinary practice (Desirable)
- Excellent written and verbal communication skills
- Strong organizational skills including attention to detail and multi-tasking skills
- Strong working knowledge of Microsoft Office
- Be able to work in a busy environment
- Have the ability to maintain high standards and demonstrate accuracy and the ability to be thorough in your work
- Good relationship builder who can develop effective working relationships.
- Have a polite, friendly and approachable manner
- Possess the ability to promote a professional image of the charity at all times, both in and out of work
- The ability to learn quickly and adapt to various situations
- Flexibility and willingness to work out of contracted hours on occasions where required
- Able to travel across site(s)